Build your reputation as the best supplier in China!
SOLUTIONS TO HELP YOU SELLING YOUR PRODUCT IN CHINA.
Strategic development of your distribution channels is key to ensuring long-term success and profitability. Positive relationships with key distributors in your market segment will be essential to your success. Create mutually profitable partnerships to ensure that your distributors will promote your product line.
Are you seeking local or regional distribution to a specific market segment, or national market saturation across multiple segments? The advantages of choosing a distributor should be evaluated at all levels of market access and geographical penetration. A distributor purchases the product directly from you. Their services includes warehousing your product, featuring your product in their catalog, selling direct to retail accounts, transporting product line to retail accounts and handling all ordering and invoicing of retail accounts.
It is not easy for exporters to find proper China distributors. However, there are cost-effective ways to find many potential distributors in China to sell your products. Before you set up to physically go to China, you should conduct sufficient research and connection, so that your costly visit could be very productive.
HOW WE HELP YOU Finding Distributors?
-
Search to get general idea of the market situation and distributors in China for products that are similar to yours. China distributors of course focus their attention on China market. So they normally do not have website or web listing information in English.
-
Analyze the information and initiate the contact with interested distributors. We may directly send email or call to the distributor.
-
Visit the distributors in China and finalize the cooperation agreement.
Tips
- In developing relationship with China distributors, you need to repeatedly exchange information with them, discussing business plan, marketing support and launch plan, etc. In the cross-culture and cross-system environment, intensive communication is the key to establish firm relationship. When proper, sign a memorandum of understanding (MOU) with the idea distributor, expressing the intention of cooperation. MOU has very important symbolic significance of confirming business relationship in Asia.
- The equity information of a China distributor is very important, it may be privately owned limited liability company, a government owned company, a company that pertains or is affiliated with a big group of companies, or industrial association, or local government. Such information is the key to understand the capability and marketing channel of the distributor. For example, if you are to sell consumer products to upscale department stores, you may use a private limited liability company. Or if you are to sell control devices to energy industry, you may want to work with a distributor that can help you go through necessary regulatory process.
- In China very few distributors can operate national wide. You may need to find many distributors to cover the whole market. But you should start with working with one in a major city.
- There are sayings that working with China distributors is difficult. Yes, it is. However, that would be where the opportunity exists. Once you get through, the transaction cost will become your profit and the entry barrier will help protect yourself from competition.
Adding live and professional response to your website will make a big difference to your customer’s view of your brand. Our clients and partners get peace of mind that their products are well presented professionally in the market and with a team that wants to sell!
No more missing sales because you don’t have a Chinese speaking sales support team! We offer China's most-popular instant messaging platforms: WeChat and QQ to instantly respond to inbound enquiries and filter and close sales leads.
These IM platforms are easy and free to use, even outside of China, so IM platforms can be an efficient and cost-effective platform for our clients.
Our account managers: your personal Chinese and English speaking salesperson. Live in-bound sales person representing your business as per service level hours and operating on all communication platforms.
For tracking and reporting all written communications and call activities are recorded in CRM system and secure database to enable reporting and verification.
We? provides additional live telephone sales support on your China business telephone number! Numbers can be +86 21 Shanghai or 400+ free call numbers.
Based in Shanghai, our sales staff are there to handle your inbound enquiries, filter and close sales and provide your business with related China sales and business support requirements.
CHINA ONLINE STORE MANAGEMENT
Online store operation requires in market live customer sales service, logistics contacts, a point of return for refused goods, online store content management, digital advertising and other new customer traffic driving activity.
Product sales timeline normally would follow a process of 1st and 2nd inbound enquiry via phone or live chat enquiry followed by return visit and online purchase next 1-3 days (or 1 month for travel).
Returned goods: must generally allow 7 days for refusal unless stipulated on point of sale or in sale agreement.
WHO NEEDS STORE OPERATIONS?
Any website that people can make a purchase from is a web store!
Once you add Chinese web pages to your site, and added a payment system such as Alipay you have already have a store ready to start selling!
FOR SERVICES
For a Tourism/destination provider, or an education provider (i.e. someone that is not-shipping any goods into China) we supplies e-store operations including live CRM and customer support.
For professional services we handle all the enquiries and filter out the best clients for your business.
FOR EXPORTERS OF GOODS AND PRODUCTS
For imported/exported goods shipped into China, additional customs, shipping, storage, labeling and distributor requirements must be consistently met according to regulatory satisfaction or may risk goods being refused or confiscated by customs (at the cost of the seller). We provides Consulting on ensuring China import regulations are met and we also provide import services via our own affiliated experienced international Shanghai trading company.
For exporters: services include live e-commerce store support and in-bound customer CRM, China Point of Return and Quality Control! Terms, exclusions and conditions apply.
The process of bidding for projects in China is in many ways similar to bidding for projects elsewhere; a solid project plan with supporting documents and references must be prepared and submitted for review. Like anywhere, knowing your strengths and the strengths of your competitors is an important part of strategy formation when making your application. However, there are certain aspects that might be different.
Keeping in mind the context in which you are bidding for the project will be your key to success. If there are aspects of the process that are confusing or unclear to you, our experts can help you through the process. You will almost certainly want to consider having China Sales Service experts on your team to assist with your bidding effort by adding a rich layer of experience and understanding to your team.
Our logistics experts help you delivery your goods to anywhere in China with our network of global partners. With air, sea, overland and warehousing capabilities, we provide solutions that perfectly fits your individual needs - regardless of the complexity of your supply chain.
Our showroom and warehouse located in Shanghai?provides additional support and access to products for end users within that growing market, accelerate the fulfilment process with shorter shipping timeline to reduced downtime and improved productivity for your customers.
Top-quality after sales service is good for you because it's good for your customer. When you help them get the most out of your product or service, they're naturally happier with it. That makes them more likely to order again, and to tell the world, too.
But how do you ensure excellent After Sales Care for your customers in a country the size of China? For most companies, especially small and medium-sized companies, the cost of maintaining a qualified team of engineers and all the possible spare parts your customers may need is a real problem in China – where it is hard reach every corner of such a big country.?There was, up to now, never a fully satisfying solution: Fly-in Fly-out services are costly, slow and often disproportionate in effort and time involvement of a senior Engineer. Local employment of a dedicated person aims in many cases over the top, as the amount of service and maintenance interventions don’t justify a 100% employment.
We can solve this for you.
BIHE offers the pragmatic solution many companies are looking for: that operates with Engineers based in China, that can intervene for and on behalf of you on a hourly basis. This means, your company immediately can offer your clients After Sales Services in China without your own legal structure or big investments, but with many advantages, some of them being:
- Very short reaction times (within 24hours)
- Much lower intervention cost (“pay-what-you-need”, local flights, and less travel time)
- Well-educated and trained engineer(s)
- Long-term experience in the Chinese Market (commissioning, service, maintenance, and troubleshooting)
- and many more
As the premier after-sales service provider, we connects over 50 authorized industry experts – empowering you to offer world class after sales service to your customers – anytime and anyplace – and at a fraction of the normal cost. Train us to look after your machines – and stay in control.